We are sending all our Orders to the EU Countries (+UK,Switzerland and Norway) with GLS door to door , FREE OF CHARGE!
All orders are made to order by hand in our production facility with the upmost of care and attention to detail.
The hand made custom production time averages 10-14 days after payment. We never rush production as each piece is kept to the highest standard. You will always be kept updated on your piece throughout this time frame.
We will always do our best to ensure fastest possible production and delivery.
Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.Standard EU Shipping  - 3-5 days (after the handmade production)


All our pieces are made by hand to order, meaning each one is as unique as you!
For fully custom/bespoke pieces we can’t accept cancellation or returns after payment due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return or replacement for you.
For pre-set designed signs, we can accept a return within 14 days of receipt if the product is unused and is in the same condition and packaged like when it was first received.
In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at custom@neonguru.eu and we will deliver a replacement free of charge.
We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :) 
Import Fees/Duties
In the EU no need to pay any additional fees and duties!
If you need any more help whatsoever, please don’t hesitate to contact our team via email at custom@neonguru.eu